How the 91PH Privacy Policy Protects Your Information

1.1 Categories of Information

We may request the following details when you register, verify an account, or use available platform services:

• Personal details Full name, date of birth, residential address, email address, and telephone number
• Identity verification records Government-issued identification, passport, or driving licence
• Financial information Payment details, transaction records, and relevant banking information
• Technical and device information IP address, browser type, device details, and cookie data
• Gaming activity information Game activity, wagers, results, and use of eligible bonuses

1.2 How Information Is Collected

Information may be collected through several interactions with 91PH, including:

• When you complete an account registration form
• When you browse, access, or use the platform
• When you submit a deposit or withdrawal request, where these features are available
• When you contact the customer support team
• Through automated tools such as cookies and server log files

Collected information may be processed for the following purposes:

• Account administration To create, maintain, secure, and administer your account
• Identity verification records To verify account details and help prevent fraudulent activity
• Transaction processing To handle deposits, withdrawals, and related financial requests when supported
• Service delivery To provide access to available games, account features, and platform services
• Contact: To send essential account notices and, where permitted, information about current promotions or offers
• Security and fraud prevention To identify and help prevent fraud, money laundering, and other unlawful activity
• Legal compliance To meet applicable legal and regulatory requirements
• Service improvements: To improve the services and user experience available through 91PH

3.1 Sharing with Third Parties

Your personal information is not shared with third parties except when reasonably required for the following purposes:

• Payment processors: To process deposits and withdrawals
• Identity verification services: To verify your identity
• Legal and regulatory authorities: To meet applicable legal obligations
• Service providers: To perform services on behalf of the platform

Third parties handling personal data are required to follow confidentiality and data protection obligations and may use the information only for the authorised purpose.

3.2 International Data Transfers

As an international platform, information may be processed or stored in other countries. Appropriate safeguards are applied to transfers in line with relevant data protection requirements.

4.1 Security Practices

91PH uses appropriate organisational and technical safeguards to help protect personal information, including:

• Encryption where appropriate for data transmission and storage
• Network safeguards designed to identify and reduce unauthorised access
• Periodic reviews of security controls and potential vulnerabilities
• Restricted data access for personnel who require it for authorised duties
• Backup and recovery procedures intended to support service continuity

4.2 How Long We Keep Information

Personal information is retained while an account remains active and for as long as reasonably necessary to meet legal, regulatory, security, and operational requirements. When retention is no longer required, the information may be securely deleted or anonymised, subject to applicable law.

When using the platform, you may exercise the following rights where permitted by applicable law:

• Right of Access Request a copy of the personal information associated with you
• Right to Correction Ask for inaccurate or incomplete personal details to be updated
• Right to deletion: Request the deletion of your personal information when applicable
• Right to restrict processing: Ask us to limit how your information is processed in certain circumstances
• Right to data portability: Receive eligible information in a structured, commonly used format
• Right to object: Object to certain ways your information is processed
• Withdrawal of consent: Withdraw your consent at any time where processing relies on consent

To exercise any of these rights, contact customer support through the official 91PH website. Requests will be reviewed according to applicable requirements, and identity verification may be required to protect your account privacy.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the website. They help remember selected preferences, support essential features, and improve your browsing experience.

6.2 Types of Cookies We Use

You can manage or block cookies through your browser settings. Please note that disabling certain cookies may prevent some features on 91PH from working as intended.

Our website may include links to external websites. This privacy policy applies only to our platform, and we do not control the privacy or data-handling practices of third parties. Before visiting or submitting information to an external site, please review its own privacy policy and security practices.

If a confirmed data breach may affect your personal information, we will take reasonable steps to assess and address the incident. Notifications to affected users and applicable authorities will be provided when required by law, including available details about the nature of the incident, its possible impact, and the measures being taken.

Where information is processed or stored outside the Philippines, appropriate safeguards should apply in line with relevant data protection requirements. Users should review this 91PH privacy policy to understand how account privacy and cross-border data handling may affect them.

For questions, concerns, or complaints about this policy, please use the verified support options displayed on the 91PH website or in your account. Avoid sharing passwords or other sensitive details in an unsecured message.

• Email Support [email protected]
• Live Chat Check the website for current availability
• Phone Support Customer Support

We review privacy questions and complaints carefully. Response times and your right to contact a relevant data protection authority may depend on applicable local law.